ServiceNow accelerates its AI-driven quality management capabilities to address critical manufacturing challenges.
In a strategic move to enhance its manufacturing solutions, ServiceNow (NYSE: NOW), the leading AI platform for business transformation, has acquired Quality 360 from Advania. This acquisition is set to significantly bolster ServiceNow’s Manufacturing Commercial Operations (MCO) by integrating AI-powered quality management tools, empowering manufacturers with proactive, data-driven insights to optimise production processes, mitigate risks, and maintain high product integrity.
The manufacturing industry faces an ongoing battle with quality issues, which are known to represent as much as 15-20% of sales revenue, according to the American Society for Quality. With an increasingly complex global supply chain and shorter product lifecycles, the pressure to address quality concerns is growing, as highlighted by ServiceNow’s commitment to proactive solutions.
Quality 360, originally built by Advania on the ServiceNow platform, offers manufacturers a comprehensive suite of tools to identify and resolve quality issues at every stage of production. From source identification to containment, corrective action, and final resolution, the solution delivers AI-powered root cause analysis, automated issue detection, and structured frameworks for resolution. This end-to-end solution integrates seamlessly into the MCO platform, equipping manufacturers with the tools to reduce operational costs and reputational risks by addressing quality problems before they escalate.
Rohit Batra, Vice President and General Manager of Manufacturing, Telecom, Media & Tech Industries at ServiceNow, remarked, “Manufacturers are under increasing pressure to maintain high-quality standards while managing complex supply chains. By integrating Advania’s Quality 360 into the ServiceNow platform, we’re providing manufacturers with the AI-driven insights and automation they need to proactively manage quality issues, drive operational efficiency, and enhance customer trust. This acquisition exemplifies our commitment to partner-led innovation and delivering industry-specific solutions that drive meaningful transformation.”
The acquisition underscores ServiceNow’s ongoing efforts to lead in the manufacturing sector. The company’s MCO solution is designed to optimise sales, support, and service operations through process automation, AI-driven workflows, and digital customer engagement, with major clients such as Kraft Heinz, Walmart, Apple, and Amazon already leveraging the platform’s capabilities to streamline their operations.
Hege Støre, Group CEO of Advania, expressed enthusiasm for the acquisition, stating, “As quality management becomes a critical differentiator, Advania is excited to see Quality 360 join ServiceNow’s Manufacturing Commercial Operations. ServiceNow’s AI capabilities and scalable platform will empower manufacturers with a proactive, data-driven approach to quality management, helping them mitigate risks and strengthen their competitive edge.”
ServiceNow’s acquisition of Quality 360 follows a series of strategic moves aimed at driving digital transformation across industries. The company has also recently partnered with Siemens on industrial cybersecurity and AI-driven automation initiatives, demonstrating its commitment to co-innovation in the industrial sector. Furthermore, ServiceNow continues to expand its presence across diverse industries through partnerships with Visa and Genesys, focused on enhancing workflow automation and customer experiences.
With Quality 360 integrated into its platform, ServiceNow continues to position itself as a trusted partner in the digital transformation of the manufacturing sector, offering manufacturers the tools to thrive in a rapidly evolving global landscape.
