Psychological safety is a relatively unknown term, which very few are talking about at the moment especially in relation to customer experience. However, if understood and applied correctly could tap into great potential which businesses have not unlocked before; benefiting both customer experiences and also employees. So, what exactly is psychological safety and how can it improve the customer experience?
This course answers this question by bringing customer experience and science together. We will explore neuroscience, behavioural science and psychology, plus we share practical advice from industry experts. Therefore, this course is a perfect way to stay ahead of the trend by getting the conversation started and could help to make a real difference in your organisation.
