Mark Lockett, Vice President of Sales for the UK, Ireland, and Benelux at SS&C Blue Prism, recently discussed the company’s latest advancements, the challenges faced by customers, and the growing importance of intelligent automation tools.
Revolutionising Work with Digital Workforces
SS&C Blue Prism, a leader in Intelligent Automation, is transforming the way businesses operate by augmenting human workforces with digital workers. These digital workers take on repetitive, high-volume tasks, allowing employees to focus on value-added activities. Lockett explained: “We enable organisations to deliver work through the most efficient channels by using digital workforces to handle mundane tasks. Whether it’s improving HR onboarding or streamlining financial processes, the principle is the same: allow humans to focus on what they do best.”
The company’s technology extends beyond traditional automation by using process intelligence to identify tasks suitable for automation. By orchestrating workflows, SS&C Blue Prism brings efficiency and flexibility to work demands.
Recent Developments at SS&C Blue Prism
The company’s latest focus has been the launch of its Next Gen platform, a cloud-native solution that provides intelligent automation while addressing the needs of customers in highly regulated industries. The platform offers a hybrid deployment model, allowing organisations to enjoy the benefits of the cloud while keeping sensitive data secure within their own infrastructure.
Lockett also highlighted the increasing integration of Generative AI (Gen AI) into SS&C Blue Prism’s offerings. The company has introduced capabilities that integrate Gen AI with large language models, allowing AI to handle complex customer, employee, and supplier interactions. “Gen AI acts as the brain, providing emotional and considered responses, while the digital workforce executes the actions,” Lockett explained.
By embedding Gen AI into automation processes, SS&C Blue Prism addresses the security concerns many organisations face when adopting AI technologies, making it a compelling solution for customers eager to explore AI’s potential.
Navigating AI Adoption and Intelligent Automation Trends
As businesses explore the potential of AI, many are unsure how best to implement it. Lockett acknowledged that while some customers are excited about AI, they often struggle to identify the specific problems they want AI to solve. “It’s not just about having the technology, it’s about identifying the right business challenges,” he said.
Intelligent automation, however, is already helping businesses manage costs and improve productivity. Lockett noted that companies have begun using digital workers to automate processes and reduce operational expenses. The next step is using process intelligence to identify further opportunities for automation and drive significant organisational objectives, such as customer satisfaction and growth.
Addressing Customer Challenges with Intelligent Automation
Cost control remains a primary concern for customers, especially in industries where rising prices put pressure on efficiency. SS&C Blue Prism’s automation tools help organisations justify their investments by demonstrating tangible benefits, such as reduced full-time employee costs and increased productivity. “Customers need to go beyond cost savings and look at how automation can enhance overall business performance,” Lockett emphasised.
Additionally, the company helps customers build internal champions for automation technologies. These champions are essential for expanding the use of automation throughout the organisation, as they help teams understand the benefits and identify new use cases.
Looking Ahead: SS&C Blue Prism’s Future Plans
The company’s immediate focus is on transitioning customers to its Next Gen platform. This upgrade offers global customers significant efficiency gains, particularly for businesses operating across multiple regions. The platform allows for centralised automation capabilities, enabling the deployment of digital workers in different geographies while maintaining centralised monitoring and management.
As Gen AI continues to shape the future of automation, SS&C Blue Prism is working closely with its customers to explore the transformative potential of AI-driven processes. Lockett mentioned a recent public sector project where Gen AI was used to revolutionise the citizen experience, a sign of the exciting opportunities the company sees on the horizon.
With its focus on leveraging Gen AI and expanding the capabilities of its Next Gen platform, SS&C Blue Prism is poised to continue enhancing human capabilities and driving innovation in intelligent automation.
